Last Updated: 21/1/2025

At Active Help Pty Ltd, your privacy is of utmost importance to us. This Privacy Agreement outlines how we collect, use, store, and protect your personal information when you interact with our website, services, or team. By using our services, you agree to the terms outlined in this agreement.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (e.g., phone number, email address), and other identifying information.
• NDIS-Related Information: Data required to deliver NDIS services, including your plan details and support needs.
• Website Usage Information: Data collected through cookies, such as IP addresses, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Provide and improve our NDIS services.
• Communicate with you regarding your support plan, inquiries, or feedback.
• Ensure compliance with NDIS and regulatory requirements.
• Analyze website performance and improve user experience.

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Relevant service providers or third-party partners assisting in delivering services.
• Regulatory or legal authorities, if required by law.
• Your authorized representatives, with your consent.

All third-party partners comply with strict privacy and security standards.

4. Data Security

We implement robust measures to safeguard your information, including:

• Secure storage and encryption of data.
• Restricted access to authorized personnel only.
• Regular system updates to protect against unauthorized access or breaches.

Despite these measures, no system is completely secure. We encourage you to take precautions when sharing personal information.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request correction of inaccurate or outdated data.
• Withdraw consent for specific data usage.
• Lodge a complaint if you believe your privacy has been compromised.

To exercise these rights, please contact us at admin@activehelp.com.au or call 02 9071 0170.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies collect information about website usage and help us provide tailored services. You can disable cookies through your browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

8. Updates to This Privacy Agreement

We may update this Privacy Agreement to reflect changes in our practices or legal requirements. Please review this page periodically for updates. Your continued use of our services indicates acceptance of any revisions.

9. Contact Us

If you have any questions about this Privacy Agreement or how your information is handled, please contact us:

Active Help Pty Ltd
Level 8/25 Restwell Street, Bankstown NSW 2200
Phone: 02 9071 0170
Email: admin@activehelp.com.au